Protecting you, your family & business

Who We Are

Insurance Service Center (ISC) was established in 1975 by our founder & President, John L. Canady.  With little more than determination and a dream, John L. Canady has grown the ISC from 1 agent in Fayetteville to a team of 50+ agents throughout North Carolina.

Over the past four decades, we’ve earned 30+ insurance carrier relationships and our 20,000+ clients with focused effort and hard-work.  We insure 18,000+ families & 2,500+ businesses with a sincere desire to protect our fellow North Carolinians.  With offices in Fayetteville, Hope Mills, Clinton, Sanford, Lumberton, Lillington & Apex, we strive to serve our neighbors from “Manteo to Murphy” with an ISC Team comprised of efficient and knowledgeable staff members who offer dependable and cost-effective insurance products.

Local Focus

We’ve grown to be one of the largest family-owned & most stable independent insurance agencies in North Carolina and take great pride in being a local North Carolina business.  While our competitors continue to consolidate with national agencies & banks, often times giving up customer satisfaction for corporate profit, ISC remains a family-focused, customer-centered independent insurance agency committed to serving North Carolina.  

We are honored to know that our customers & our employees are our neighbors!  Furthermore, our profits, our expenses & the claims paid to our clients have amounted to over $125,000,000+* that have flowed back into the North Carolina economy since 2010.

Parts of our Whole

Aristotle stated that “the whole is greater than the sum of its parts”.  We leverage our “whole” for the benefit of our clients by commanding a carrier-lineup which offers superior products at cost-effective pricing.  However, we take great pride in honoring the “parts” of the ISC team and client base that have joined the ISC over the years through merger & acquisition with ISC.  

We praise the hard work & dedication of the local agents who’ve joined the ISC family over the years and are blessed to serve the clients who’ve come our way during these merger & acquisition.  Accordingly, when we talk about the ISC Team, it seems most fitting to honor the following legacies:

• Cape Fear Insurance in Lillington, NC [joined in 2016];
• Peoples Insurance Agency in Raleigh, NC [joined in 2012]
• Carr-Boyette Insurance Agency in Clinton, NC [joined in 2008];
• Allard Insurance & Achris Insurance Agency in Fayetteville, NC [joined in 2008];
• W.E. Johnson Insurance Agency & Alimar Insurance Agency in Fayetteville, NC [joined in 2006];
• The Deerfield Agency in Fayetteville, NC [joined in 2001]

Our Core Values

Our core values exemplify the honesty, integrity and hard-work central to our philosophy and lie as the foundation of the ISC’s success and growth.

• We believe quality service is essential to the success of our agency. Customer satisfaction is foremost in our consideration. To this end, we portray professionalism, dependability and integrity.
• We consistently serve our customers with the utmost attention. We are courteous, respectful and understanding while servicing current customers and soliciting new business. We believe superior and unique service attracts and retains customers.
• We believe that employees who embrace teamwork, share responsibility and support each other help to provide the best service for our customer base. We promote teamwork and initiative.
• We build strong relationships with our insurance carriers’ underwriting departments in order to effectively meet our customers’ needs. We stay informed of company procedures and changes within the insurance industry.

* Figure represents estimated total of paid claims on our clients’ behalf & ISC Corporate expense paid to local vendors & employees